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This popular book was the first UK published book on the use of counselling skills on the telephone and telephone counselling, written by an author well-known for his direct and accessible style. The second edition looked at research into counselling on the telephone, presented the story of a real-life agency and considered the impact of technology such as caller identification and freephone numbers on helping agencies. This revised and extended third edition brings this useful book up to date by including a chapter on computer-mediated communication (email and internet helping). Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint.
•The impact of technology
•Before the call
•On the telephone
•Calls we would rather not receive
•After the call
•Research into telephone and computer-mediated helping and counselling
•Resources and further reading
Review of the third edition
[A] comprehensive and detailed guide to counselling on the telephone, addressing the central issues relevant to providing counselling using non-traditional methods ... a stimulating book. Alexander Meredith, Therapy Today, February 2009.