• Using Counselling Skills on the Telephone and in Computer-Mediated Communication (3rd edition)

Using Counselling Skills on the Telephone and in Computer-Mediated Communication (3rd edition)

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ISBN 978 1 898059 75 2 (2007)
Cover Price: £19.00
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This popular book was the first UK published book on the use of counselling skills on the telephone and telephone counselling, written by an author well-known for his direct and accessible style. The second edition looked at research into counselling on the telephone, presented the story of a real-life agency and considered the impact of technology such as caller identification and freephone numbers on helping agencies. This revised and extended third edition brings this useful book up to date by including a chapter on computer-mediated communication (email and internet helping). Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint.

•Useful questions
•Necessary definitions
•Telephone counselling
•The impact of technology
•Before the call
•On the telephone
•Calls we would rather not receive
•After the call
•Computer-mediated counselling
•Between calls
•Research into telephone and computer-mediated helping and counselling
•Resources and further reading

Review of the third edition
[A] comprehensive and detailed guide to counselling on the telephone, addressing the central issues relevant to providing counselling using non-traditional methods ... a stimulating book. Alexander Meredith, Therapy Today, February 2009.

Pete Sanders

Pete Sanders spent over 30 years practising as a counsellor, educator and clinical supervisor. He has written, co-written and edited numerous books, chapters and papers on many aspects of counselling, psychotherapy and mental health. He continues to have active interest in developing person-centred theory, the politics of counselling and psychotherapy, and the demedicalisation of distress. He has given keynote addresses at several UK and European conferences and also offers workshops in a few areas that continue to interest him. He is a pre-therapy/contact work trainer and trustee of the Soteria Network UK.  Follow Pete Sanders at http://twitter.com/@PeteSanders51

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Pete Sanders