Your Statutory rights are not affected by any of the following terms and conditions.
Goods are charged at price shown on the product pages on the date the customer places the order. Price including VAT will be shown when that product format it selected by a customer. Postage outside the UK is charged at cost, and will be added at the checkout for website orders. Goods may be paid for by secure credit card transaction, by telephone, personal cheque or building society cheque. There are no extra charges for credit card payments. Cheques to be made payable to "PCCS Books Ltd".
We respect your privacy and will not contact you unless you have given us express permission to do so.
How Long Before I Receive My Order?
All orders are dispatched the next working day. Orders placed on a Friday will be dispatched the following Monday.
UK postage is free and sent using a 2nd class service – guide delivery time: 3-5 working days.
Overseas deliveries are charged at cost and sent using an untracked service – guide delivery time: EU - 5 to 10 working days / Rest of the World - 10 to 15 working days..
If for any reason a delay is likely, we will let you know.
For further details phone the office on +44 (0)1600 891509 or e-mail firstname.lastname@example.org
We reserve the right to cancel any order at any time.
Orders may be cancelled without reason within 14 days of the customer’s receipt of the product. If returning your purchase please ensure that ALL PRODUCTS ARE UNDAMAGED AND REPACKAGED CAREFULLY. In this case we will make refunds within 30 days. (Unless the goods were received damaged or faulty the customer may have to pay the cost of returning the goods.)
Complaints can be made directly by phone +(0)1600 891509 or by emailing email@example.com. Any complaints will be dealt with as a matter of priority.