Privacy and cookies policy
General data protection
We are committed to protecting your privacy. We will only use the information that you have given us permission to hold about you lawfully (in accordance with the forthcoming data protection regulations, as outlined in the EU Data Protection Directive 2016/680).
We will never collect sensitive information about you without your consent. The information we hold will be accurate and up to date. If you have questions or concerns about our Policy, how we process your personal information, or would like us to correct or delete your personal information, feel free to contact us at firstname.lastname@example.org. The personal information will be held securely, in accordance with our internal digital security policies.
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best and most relevant information about our upcoming publications and events.
We will not send you our newsletter you unless you have given us your consent by joining our mailing list. We will not pass your e-mail address to anyone.
The type of information we require to process your order includes:
your name, address and credit/debit card details
We may also ask for:
a contact phone number or email address to confirm that the sale has been successful and the goods are on their way.
If you call the office to make a payment, this information is only used to fulfil your order, and for our trading records. It will not be used for any other purpose. Credit card details are not retained once the validation and transfer has been successful.
If you pay for anything via our website you will be directed to a secure, third-party site to process this transaction. In this case we do not receive any of your banking details.
At all times your personal data will be held securely, in accordance with our internal digital security policies and the Payment Card Industry security standards.
Our newsletters and marketing correspondence will always be directly related to details about our catalogue of books, publication of a new title or a promotional offer, or book stalls and conferences that we will be attending/hosting.
From time to time we may use software to track the patterns of behaviour of visitors to our site and the responses to emails that we send out. This response monitoring is used purely to gauge the success of our marketing and does not further target individuals based on any particular response.
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us store items in your Shopping Basket between visits and you may choose to store your personal details, but this is not done unless you authorise it. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.